Customer Culture Archives - Dominique Popiolek-Ollé | DeciAct

Customer culture: from PSA to Stellantis

Posted on 25 October 20213 August 2023
Identify the target profileDealer projectCustomer shareExperience Report: From Data Collection t...
UX Design and customer journey

Posted on 11 May 202228 February 2025
Do you say Culture?Building a customer culture by using UX designLead the user experience by lim...
Customer culture that creates values

Posted on 24 February 202128 February 2021
Ensuring customer satisfaction! it is to align its internal strengths and values to create the...
Customer service, step by step

Posted on 26 January 202229 May 2022
Customer service is a part of the company culture whose reflected in the attitudes and behaviors...
5 keys to e-marketing, a new weapon of strategic management

Posted on 12 February 202119 March 2021
5 keys to opening the company to customer culture. E-marketing, in the new eldorado of corpor...
Customer culture and coaching

Posted on 14 October 202021 March 2021
Interactions with a customer and a brand are characterized by the customer experience. Decidi...
Customer performance: an internal customer issue

Posted on 18 September 202024 October 2021
Focus on an internal supplier-customer relationship Increase your performance by playing this...
Digital transformation, a customer issue!

Posted on 28 July 20207 October 2020
Affirming that digital transformation is a customer issue is an aphorism! (more…)
Adopt Agile values

Posted on 5 August 202016 March 2022
Adopting Agile values cannot be decreed! Adopting Agile values on a daily basis requires ...
A Human Culture to reset your company

Posted on 24 March 202119 June 2020
https://www.youtube.com/watch?v=zC1E3lM9PlU CEO, What is most important in your company? (more...
DESIGN CHALLENGE

Posted on 15 June 20216 June 2021
What if a design challenge breathed new life into the motivation of your teams? It is a way o...
Culture Client Coaching: our tailor-made support offer

Posted on 3 February 20224 February 2022
By focusing on an efficient internal supplier-customer relationship, customer service will be ma...
Starting with Customer!

Posted on 6 April 202119 March 2021
The customer culture in its implementation must put the customer at the center of all functional...
Customer culture at the heart of management 3.0

Posted on 4 May 20217 January 2022
The primary objective of Management 3.0 is to generate customer value. It establishes a customer...
Adaptive culture

Posted on 18 September 202013 December 2020
The culture of a company is the whole of its skills and know-how. (more…)
Customer culture: a difficult journey!

Posted on 4 March 20203 May 2021
During a learning expedition, I was fortunate to have the top 10 of the management commi...
Customer culture: being authentic

Posted on 28 September 202127 August 2021
The notion of customer culture will not resonate the same if you are a customer or a business ex...